Several Ways to Avoid Risks for Conversational Agents within Enterprises

With a growing use of general purpose AI in business, we are seeing a rising interest in chatbots. For those unacquainted with this term, a chatbot is an automated text agent with pre-defined conversation flows. Conversational AI is employed in an effort to understand a person’s intent and take action based on their words.

Whether the person speaking with the conversational agent is a customer or an employee, risks arise with how a chatbot interprets human statements, requests, and questions. When these…